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Privacy Policy

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Eleanoren Limited is your personal data's onwer and controller, which committed to protecting your personal data. This privacy policy explains what kinds of personal data we collect from you, how we handle your personal data, also explains your privacy rights and how the law protects you including how we comply with the General Data Protection Regulation (“GDPR”) and other related legislation which relates to the use of personal data.

We may change this policy from time to time by updating this page.

We also operate cookies on our website and information about that is also provided separately in our Cookies Policy.


This website includes links to third-party websites, plug-ins and applications. For example, we provide links to our social media pages. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. You should read any policies and other statements on such websites carefully.

​We also offer a facility whereby you can make payment for your order via PayPal. We use PayPal as a third-party service provider. When you make a payment, you will be transferred to PayPal’s website and you will be asked to provide certain personal data and financial information such as credit card details. The personal data you provide will be collected and dealt with by PayPal and you should refer to PayPal’s privacy policies and notices in relation to this, for information about how the personal data you provide will be used by it.


We may collect, use, store and transfer different kinds of personal data. The categories of person data which we use include:

Identity and Contact Data such as names, titles and other identifiers together with delivery addresses, email address and telephone numbers. This also includes payment information.

​Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. This may also include information about how you use our website and our products. Profile Data such as username and password details.

​Marketing and Communications Data includes preferences in receiving marketing from us and your communication preferences.


We collect personal data in a number of different ways. For example, we may collect personal data directly through this website (including via our ‘Contact Us’ page), by email or over the phone.

​The personal data we collect is usually provided by you directly, though in some cases it might be provided by someone else, for example if they place an order on your behalf.

​Some of the technical data which we collect may be collected automatically as you interact with our website for example via the use of cookies.


We may process your identity and contact data, technical data and profile data, for the purposes of administering and operating this website. We will only use your personal data when the law allows us to. All the processing of your personal data must have one or more valid lawful basis which has been set out in Article 6 of the UK GDPR.


Processing your personal date may include troubleshooting, data analysis, testing, system maintenance and support. This helps us to continually improve this website and the products we can offer. we also use your data for the proper operation of the E-commerce function of the website. We process your data in this way on the basis that this is necessary for our legitimate interests in managing, administering and improving this website, its functionality and the products we offer.

​We will also process your identity and contact data in order to provide and deliver our products to you, and to deal with any payment matters when you place an order, corresponding with you in relation to your order and assisting with any follow up issues or returns. We process your data in this way on the basis that it is necessary to do so for the performance of the relevant contract that you have entered into with us.

​If you contact us with the message through our “Contact” page or if you want to speak to us, we will use your identity and contact data in order to respond to you. Processing your data in this way is necessary for our legitimate interests in the operation of our business in order to respond to your enquiry and to provide our customer service to you.

​We may process your identity and contact data and technical data to ensure that our third-party providers can perform their obligations to us. For example, we will need to disclose name and address details to our couriers and other delivery providers so that your goods can be delivered to you. Processing in this way is necessary to enable us to fulfil our contractual obligations so as to deliver the goods. We do this on the basis that it is in our legitimate interests to do so by ensuring that such third-party providers can ensure the proper function of our website and deal with any problems that may arise.


From time to time we may use your data including identity and contact data, technical data and profile data and marketing and communications data, to contact you with information about our products. You will receive marketing communications from us through newsletter if you have expressly opted in to our marketing database.

​The type and content of marketing messages is outlined when you sign up to our marketing database. Email marketing messages may contain tracking links or similar technologies in order to track user activity within email marketing messages for example so that we can see what products you might be interested in.


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please also note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

​In addition, we may disclose information about you to the extent that we are required to do so by law, in connection with any legal proceedings or prospective legal proceedings, in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention) and/or where we may otherwise do so in accordance with applicable data protection legislation.


We take reasonable, technical and organisational precautions and security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. However, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

​In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know it. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

​We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

​In some circumstances, we may anonymise personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further policy to you.


Under certain circumstances, you have rights under The UK GDPR in relation to your personal data. Those rights are listed below. Please contact us if you would like to exercise any of them.

You have the right to:

1. The right to be informed. Just as explained here, you will be informed about the collection and use of your personal data.We will inform you when we have to bring any new uses of your persoanl data before we start the processing.

2. The right of access. This means you can receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

3. The right to rectification. This means you can request correction of your personal data, though we may need to verify the accuracy of the new data you provide to us.

4. The right to erasure. You can ask us to remove personal data where there is no good reason for us continuing to process it. You also have this right where you have successfully exercised your right to object to processing, where we may have processed your data unlawfully or where we are required to erase your personal data to comply with law. We may not always be able to comply with your request where there are particular legal reasons.

Object to processing of your personal data where we rely on a legitimate interest basis and if the processing impacts on your fundamental rights and freedoms. You can also object to direct marketing. In some cases, we may demonstrate that we have grounds to process your data which override your rights and freedoms.

5. The right to restrict processing. You can ask us to suspend the processing of your personal data: if you want us to establish the data’s accuracy; where our data use is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer need it, to establish, exercise or defend legal claims; or you have objected to use of data but we need to verify whether we have overriding legitimate grounds to use it.

6. The right to data portability. This means you can request a data transfer. We will provide to you, or your chosen third party, your personal data in a structured, commonly used, machine-readable format. This only applies to automated information which you provided consent for us to use or necessary to perform a contract with you.

7. The right to object. Withdraw consent at any time where we rely on consent to process your personal data. This will not affect the lawfulness of processing carried out before you withdraw your consent.


You will not have to pay a fee to access your personal data (or to exercise any other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

​We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure personal data is not disclosed to a person who has no right to receive it. We may also contact you to ask you to clarify your request to speed up our response.

​We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests in which case we will keep you updated.


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

​If you provide us with information about any other person, for example someone you would like us to deliver a product to, then you must ensure that you have their consent or are otherwise able to pass those details to us and for us to use those details in accordance with this privacy policy. You should also make sure that you bring this policy to their attention.

Privacy Policy
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