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Free Returns & Refund

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Return & Refund Policy

All Eleanoren items are made to the top quality with the finest cashmere. However if you find an item you have purchased is not right for you, you can return it within 28 days from the date on your receipt for a refund. Alternatively if you wish to exchange it for a more suitable size or colour, we will make a change for you. Please email our customer service at to arrange an exchange.

​For UK and Europe orders we offer a FREE return or exchange service if made via the our courier. Please repackage your item(s) and place the courier’s label PROVIDED on the front of package. Then simply drop the package off at your nearest collection point of the courier.

​Once we receive your package and check the item(s), we will refund you to the same payment card. Please make sure all the item(s) returned are unworn, unwashed, and in a resaleable condition with all the tags still on.

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